Select the closest situation. The guide will show a focused checklist, warning signs, and a recommended action without forcing you through a long article.
Message review
You selected: I received a suspicious buyer message
Before responding, check for these warning signs:
The buyer asks to move the conversation off-platform.
The buyer offers to overpay.
The buyer sends a payment screenshot instead of using the approved checkout flow.
The buyer pressures you to ship immediately.
The message includes suspicious links or asks for account details.
Recommended action: Keep communication and payment on-platform. Do not ship until payment is confirmed through your seller account.
This quick check uses behavior signals only. It helps sellers decide whether to continue, pause, or report before a conversation becomes risky.
Risk score: Low0
No major warning signs selected. Continue carefully and keep the transaction on-platform.
Expandable scam examples
Common scams are easier to avoid when they have names.
The off-platform move
A buyer asks you to continue by text, email, social app, or a payment app. The safer response is to keep communication and payment inside the platform.
The overpayment refund
A buyer claims they paid too much and asks you to send money back elsewhere. Do not refund through outside channels or trust screenshots as payment proof.
The fake payment confirmation
The buyer sends a screenshot, receipt image, or email that looks convincing. Wait for confirmation inside your seller account before shipping.
The urgent shipment push
The buyer pressures you to ship before confirmation or says the order is time-sensitive. Urgency is often used to make sellers skip normal checks.
The account-details request
The buyer asks for login codes, bank details, screenshots, or identity details. Do not share account information in any buyer conversation.
Saved checklist state
Keep a short safety checklist before you act.
Your checklist progress is saved in this browser only. Use it before listing, messaging, shipping, or reporting a concern.
0 of 5 safety steps complete.
Seller safety FAQ
Short answers for safer decisions.
What is the safest response to a suspicious buyer message?
Pause before responding. Check for warning signs, keep the conversation on-platform, and report the message if it asks for outside payment, account details, links, or immediate shipment.
Should I accept payment screenshots?
No. Screenshots can be edited or misleading. Wait for payment confirmation inside your seller account before shipping or continuing an order.
Can I decline a buyer request?
Yes. Your boundaries are part of the transaction rules. Decline requests that pressure you, require personal contact, or fall outside what you are comfortable offering.
What should I save before reporting a scam?
Save screenshots, timestamps, order details, payment status, tracking information, and any suspicious links or messages. Do not continue negotiating while you gather evidence.
Safety should feel practical, not intimidating.
Use the guide when you are unsure what to do next. Clear steps, on-platform communication, and firm boundaries help sellers move with more confidence.
Seller Safety Guide